We've pushed an update to our portal that requires an email address instead of a login name. For example, your login name might have been ReallyGreatMSP. Let's say the email on file for your account is email@example.com - use that and the same password to login.
Why are we doing this?
Security. Multiple logins allow you to add or remove users as needed. You can do the same thing at the Company level as well. It's part of a completely new security system that we're introducing.
If you have any trouble or feedback please contact Servosity Support: 800-429-0500